Manager

Job Description

Job Posting: Optometry Clinic Manager - Westlock Location

Position: Optometry Clinic Manager

Location: Westlock, AB

Employment Type: Full-Time

Posting closes: December 5, 2025

About Us

Westlock Eye Centre is a patient-centered optometry clinic dedicated to delivering exceptional eyecare through advanced technology, compassionate service, and a highly skilled team. We are looking for an experienced and organized Optometry Clinic Manager to oversee daily clinic operations and support our doctors in providing top-tier patient care.

Position Overview

The Optometry Clinic Manager is responsible for ensuring the clinic runs efficiently while maintaining an excellent patient experience. This includes supervising staff, optimizing workflow, overseeing scheduling and billing processes, and maintaining compliance with clinical standards.

Key Responsibilities

· Manage day-to-day clinic operations and ensure smooth patient flow

· Lead, train, and mentor front desk, opticians and optometric assistants

· Oversee scheduling for staff

· Ensure high levels of patient satisfaction by handling inquiries and resolving concerns

· Monitor billing processes and insurance claims

· Maintain compliance with healthcare regulations, PIPEDA standards, and clinic protocols

· Coordinate vendor relationships and maintain inventory of clinical and optical supplies

· Support doctors with clinical workflow and operational needs

· Analyze performance metrics and prepare reports for leadership

· Implement process improvements to enhance efficiency and patient experience

Qualifications

· 2+ years of experience in an optometry, medical, or healthcare office management role (required)

· Strong leadership and staff management skills

· Knowledge of eyecare terminology, clinical workflow, and insurance billing (preferred)

· Excellent communication and interpersonal skills

· Highly organized with strong problem-solving abilities

· Proficiency with EHR/EMR systems and office management software

· Ability to multitask in a fast-paced environment

What We Offer

· Competitive salary + performance bonuses

· Paid time off and holidays

· Employee eyewear discounts

· Professional development and growth opportunities

How to Apply

Please submit your resume and a brief cover letter to operations@optometristsclinic.com